Refund Policy
Refund & Return Policy
Last updated: June 2026
We want you to love BareLuxe™ CloudSilk. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders. If you are unsatisfied for any reason, contact us within 30 days of receiving your order and we will process a full refund of the product price.
How to Request a Refund
- Email us at ildelusious@gmail.com with your order number and reason for return.
- Our team will respond within 1–2 business days with instructions.
- Once your return is received and inspected, we will process your refund within 5–7 business days.
Refund Conditions
- Items must be returned in their original packaging and condition.
- We do not accept returns of opened or used products unless defective.
- Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We will send a replacement or issue a full refund at no cost to you.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of our confirmation, please contact your bank or card issuer first. If the issue persists, contact us at ildelusious@gmail.com.
Contact Us
Questions about refunds? Email ildelusious@gmail.com and we’ll get back to you within 24 hours.